MedelaUpdated a month ago

Need help with your Medela breast pump? Aeroflow is here to connect you with the right support. Whether you need assistance with troubleshooting, warranty coverage, or submitting a claim, Medela's Customer Service team is available to help you find a solution.  

What’s covered?

• The main pump unit for up to 1 year from the date of shipment.

• The pump parts for up to 90 days from the date of shipment.

• Manufacturing defects, such as motor issues, weak suction, and other problems that affect pump performance.

To file a claim, you’ll need:

• Proof of purchase 

  • To download your proof of purchase, please follow these steps:

1. Select “Sign-In” on the top right of the website

2. Login with your phone number or email and password

3. Select “View Orders & Receipts" on the left side of your dashboard

4. Locate the order you need for your invoice

5. Select “ORDER DETAILS”

6. Select “PROOF OF PURCHASE”

A new tab will open and you will be able to download or print your proof of purchase.

• Pump serial number

  • Typically located on the bottom of your pump

To start a claim, contact Medela's Customer Service team HERE