Aeroflow Breastpumps

<h3 id="lost-packages">Lost packages</h3>At Aeroflow Breastpumps, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our Customer Care team with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our Customer Care&#xA0;team as soon as possible after receiving the order and include photos of the damaged items or package.Please note, all breast pumps include a manufacturer <a class="fr-strong" href="https://aeroflowbreastpumps.com/warranty" rel="noopener noreferrer" target="_blank">warranty</a> if your pump is not functioning properly.

At Aeroflow Breastpumps, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our Customer Care team with your order number and any relevant details. We understand

What if my package gets lost or arrives damaged?

Shipping

Can I apply with primary and secondary insurance?

Why does my curated shop show fewer benefits than I expected?

What are Clinicals?

Do I apply with my spouse’s information since I am covered under their policy?

Can I apply with my changed last name if it is not changed on my insurance?

What do I do if I haven't received an email after applying?

How do I complete a Coordination of Benefits (COB)?

Can I still get a breast pump if my insurance only covers one through medical necessity?

Will my benefits change if I have new insurance?

What does “Earliest Ship Date” mean?

What is the "Date of Service" (DOS)?

What pump is right for me?

How does the Affordable Care Act help me get a breast pump?

How do I get a breast pump through my insurance?

When can I get a breast pump?

How do I qualify for a hospital-grade breast pump?

Can I get more than one breast pump through insurance?

Can a different flange be sent to me if the flange included with my breast pump doesn't work for me?

Can I cancel or change my breast pump order?

How do I check the status of my order?

How long will it take to receive my breast pump after I qualify?

What is a breast pump upgrade fee?

Why do I need to wait until my baby has been born for my breast pump to ship?

Breast Pumps

Does my insurance cover additional supplies?

When can I start receiving breast pump replacement supplies through my insurance?

How do I order replacement supplies through my insurance?

What is included in my replacement parts kit through insurance?

Does my insurance provide coverage for an individual replacement part?

Can I get replacement supplies even if I did not receive my pump through Aeroflow?

Can I receive replacement supplies for multiple pumps?

Am I still covered for replacement supplies and milk storage bags if my insurance plan changes?

Can I update my flange size in your system to ensure my automatic orders are for the correct size?

Can Aeroflow help find my flange size?

What can I do if my flange size isn’t listed?

Does my insurance cover milk storage bags?

How often can I receive replacement supplies and milk storage bags through my insurance?

Can I receive a milk storage bag brand other than Motif?

How do I change the pump/flange size I receive for replacement parts?

Additional Pump Supplies

What are pregnancy and postpartum support items?

What are the different types of pregnancy and postpartum support items?

What are the benefits of pregnancy and postpartum support?

Are pregnancy and postpartum support items the same as shapewear?

How do I know what size to order?

Do I have a choice in garment style and color?

When do I wear pregnancy and postpartum support items?

Can I wear postpartum recovery garments under clothing?

How tight should my pregnancy and postpartum support item feel?

What is the process to receive pregnancy and postpartum support items through insurance?

Can I get pregnancy and postpartum items through insurance?

Do I need a prescription for compression items?

Are pregnancy and postpartum support items subject to deductible and co-insurance?

Can I cancel my compression item if I owe coinsurance?

Pregnancy and Postpartum Support

Are lactation services free?

What days and times are classes available?

Can I take a class more than once?

Can I watch a recorded version of the class?

How can I schedule an individual lactation appointment through my insurance?

I need to cancel my individual lactation appointment. Will I be billed?

Where do I get a copy of my class Resource Guide?

What if I don't have any benefits left, but I still need lactation support?

I received a statement from my insurance about the lactation classes I took through Aeroflow. Can I talk to someone about this?

Lactation

Products

What do I need to do if my insurance requires Prior Authorization?

What happens if Prior Authorization has been denied?

Prior Authorization

Insurance

Can Aeroflow help with obtaining a prescription?

Will I need a prescription?

Do I need to get the prescription?

How long does it take to receive a prescription back from my provider?

Can I give you the name of the office for the prescription?

How long will it take for my prescription to be added to my order once it is uploaded?

Do I need to select E0603 or E0604 on my Aeroflow Rx form?

Prescriptions

Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

What should I do if I receive a statement from my insurance about products I ordered from Aeroflow?

What forms of payment do you accept?

Why is there a difference in upgrade fee from my friend/coworker who just received the same breast pump?

Will my insurance reimburse me for the upgrade fee?

When will Aeroflow send the claim for my item to insurance?

Billing and Payment

What is your shipping policy?

How do I track my order?

Do you offer expedited shipping?

What do I do if my address changes after I place my order?

Can I return my breast pump?

Can I return purchased items?

Can I return or exchange pregnancy and postpartum support items?

Returns and Exchanges

My breast pump is not working properly. What do I do?

How can I get a copy of my invoice?

Do you offer resources to assist with getting the most out of my breast pump?

When placing my order for a free breast pump, my cart reflects the pump at it's full price. What do I need to do?

I ordered items through my insurance and out of pocket. I am only seeing a tracker for my insurance items. Where can I see the status of my out of pocket order?

When I go through the link to order my motherhood items it asks me to sign in, how do I get my password?

Online Ordering Support

Troubleshooting and Warranty

Can physicians and hospitals partner with Aeroflow Breastpumps?

How does the patient referral process work?

Physician & Hospital Resources

Is Aeroflow a real company?

What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?

What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

Damaged packages