Aeroflow Breastpumps

<h3 id="lost-packages">Lost packages</h3>At Aeroflow Breastpumps, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at 844-867-9890, <a href="mailto:hello@aeroflowbreastpumps.com">hello@aeroflowbreastpumps.com</a>, or chat with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at 844-867-9890, <a href="mailto:hello@aeroflowbreastpumps.com">hello@aeroflowbreastpumps.com</a>, or chat as soon as possible after receiving the order and include photos of the damaged items or package.Please note, all breast pumps include a manufacturer <a class="fr-strong" href="https://aeroflowbreastpumps.com/warranty" rel="noopener noreferrer" target="_blank">warranty</a> if your pump is not functioning properly.

At Aeroflow Breastpumps, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at 844-867-9890, hello@aeroflowbreastpumps.com, or chat with

What if my package gets lost or arrives damaged?

Shipping

What pump is right for me?

When can I get a breast pump?

Can I qualify for a hospital-grade breast pump?

Can I get more than one breast pump?

My flange size is not included with the breast pump I ordered, can I be sent the correct size?

How do I cancel or change my order?

How do I check the status of my order?

How does the Affordable Care Act help me get a breast pump?

How do I get a breast pump through my insurance?

I have both primary and secondary insurance coverage. Can I apply with both?

I am covered under my spouse's insurance policy. Do I apply with their information?

I recently changed my last name, but it is not reflecting on my insurance yet. Can I apply with my changed last name?

How long will it take to receive my breast pump after I qualify?

What do I do if I haven't received an email?

What is a breast pump upgrade fee?

I was notified to complete a "coordination of benefits". What do I need to do?

I was told that I have reached my maximum benefit for a breast pump, but my insurance says I am eligible. What can I do?

My insurance only covers a breast pump through medical necessity. Can Aeroflow help?

Why do I need to wait until my baby has been born for my breast pump to ship?

My insurance requires prior authorization. What is the process, and is there anything I need to do?

I received an email stating that prior authorization was denied. What happens next?

Prior Authorization

Breast Pumps through Insurance

Breast Pumps

What are pregnancy and postpartum support items?

What are the different types of pregnancy and postpartum support items?

What are the benefits of pregnancy and postpartum support?

Are pregnancy and postpartum support items the same as shapewear?

How do I know what size to order?

Do I have a choice in garment style and color?

When do I wear pregnancy and postpartum support items?

Can I wear postpartum recovery garments under clothing?

How tight should my pregnancy and postpartum support item feel?

Can I get pregnancy and postpartum items through insurance?

What is the process to receive pregnancy and postpartum support items through insurance?

Do I need a prescription from my doctor?

Are pregnancy and postpartum support items subject to deductible and co-insurance?

I received an email about co-insurance being due for my pregnancy or postpartum support item. Can I cancel it?

Pregnancy and Postpartum Support Through Insurance

Pregnancy and Postpartum Support

Are lactation services free?

What days and times are classes available?

Can I take a class more than once?

Can I watch a recorded version of the class?

How can I schedule an individual lactation appointment through my insurance?

I need to cancel my individual lactation appointment. Will I be billed?

Where do I get a copy of my class Resource Guide?

What if I don't have any benefits left, but I still need lactation support?

I received a statement from my insurance about the lactation classes I took through Aeroflow. Can I talk to someone about this?

Lactation

Does my insurance cover additional supplies?

When can I start receiving breast pump replacement supplies through my insurance?

How do I order replacement supplies through my insurance?

What is included with insurance covered replacement supplies?

I don't need another pumping kit. Can I order just one part that I need for my breast pump through insurance?

I did not get a pump through Aeroflow, but am interested in receiving replacement supplies. Can Aeroflow help?

I have more than one breast pump; can I receive replacement supplies for it as well?

My insurance plan changed. Am I still covered for replacement supplies and or milk storage bags?

Can my flange size be updated so I receive the correct size when I order through the text for replacement supplies?

Can Aeroflow help find my flange size?

I don't see my flange size listed when ordering my insurance covered replacement parts, what can I do?

Does my insurance cover milk storage bags?

How often can I receive replacement supplies and milk storage bags through my insurance?

I don't like the Motif Milk Storage Bags I received through insurance. Can I receive a different brand?

Additional Pump Supplies

What about a prescription? Can Aeroflow help?

Will I need a prescription?

Do I need to get the prescription?

How long does it take to receive a prescription back from my provider?

I see multiple providers at my OBGYN. Can I give you the name of the office for the prescription?

I have uploaded my prescription to my account. How long will it take to be applied to my order?

Prescriptions

My breast pump is not working properly. What do I do?

How can I get a copy of my invoice?

Do you offer resources to assist with getting the most out of my breast pump?

When placing my order for a free breast pump, my cart reflects the pump at it's full price. What do I need to do?

I ordered items through my insurance and out of pocket. I am only seeing a tracker for my insurance items. Where can I see the status of my out of pocket order?

I received a link in my email to order motherhood items through insurance. When I go through the link it tells me to enter a password, but I don't have one. What should I do?

Online Ordering Support

Troubleshooting and Warranty

What is your shipping policy?

How do I track my order?

Do you offer expedited shipping?

What do I do if my address changes after I place my order?

Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

I received a statement from my insurance about products I ordered from Aeroflow. What do I do?

What forms of payment do you accept?

Why is there a difference in upgrade fee from my friend/coworker who just received the same breast pump?

Will my insurance reimburse me for the upgrade fee?

What is "date of service"?

When will Aeroflow send the claim for my item to insurance?

Billing and Payment

Can I return my breast pump?

Can I return purchased items?

Can I return or exchange pregnancy and postpartum support items?

Returns and Exchanges

Can physicians and hospitals partner with Aeroflow Breastpumps?

How does the patient referral process work?

Physician & Hospital Resources

Is Aeroflow a real company?

What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?

What if my package gets lost or arrives damaged?Updated 10 months ago

Lost packages

Damaged packages