Changing or Canceling Orders
I want a different breast pump, can I cancel or change my order?
We know that choosing the right pump can be overwhelming and you might change your mind along the way. We want to make sure you get the equipment that’s right for you. If you need to make a change to your order you can contact our Customer Care team
Can I cancel my order if it has already shipped?
We are unable to make changes to your order once it has shipped. Due to FDA regulations, breast pumps are all sales final, and we are unable to accept returns or exchanges, even if the pump hasn’t been opened. If you’re having trouble with your breas
My order is taking too long, can I cancel?
We’re sorry that your order is taking longer than expected. If you’d like to cancel your order, our Customer Care team is here to help.
I received an email that I might owe a co-pay, can I cancel my order?
Absolutely! If you don’t want to pay the coinsurance for a pregnancy support item, you can cancel your order any time before it ships. Our Customer Care team is here to help.
Can I cancel my order from My Account dashboard?
While there is no button on your dashboard to cancel an order, we can process cancellations or changes to your order before it ships. If you’d like to cancel or change your order our Customer Care team is here to help.
Can I cancel part of my order and leave the rest?
Yes, you can! Our Customer Care team is happy to edit your order however you need.
Can I return or exchange my breast pump?
Because a breast pump is considered personal medical equipment, we are unable to take returns or do exchanges on them. However, if your pump is malfunctioning, it comes with a manufacturer warranty! Please visit our warranty guide page HERE to see ho
Can I return my socks or belly band if I don’t want to pay the co-pay?
If you have received an item you cannot pay the copay for, our Customer Care team is here to walk you through your options!
Do I need to select E0603 or E0604 on my Aeroflow Rx form?
You will most likely want to select “E0603” for any electric breast pump on our site. “E0604” refers to a hospital grade breast pump, which is only available with some insurances, and only for people who have a medical necessity that makes them unabl
How do I send in my prescription?
If you have a copy of your prescription, you can upload it to your patient account. To upload your prescription, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select