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Can I apply with primary and secondary insurance?
You must use your primary insurance to obtain a breast pump. You cannot get a breast pump under each insurance. Your secondary can be used to cover any co-insurance or cost-shares that apply. This does not include upgrade fees.
Why does my curated shop show fewer benefits than I expected?
We verify your insurance coverage based on the specific services and benefits outlined in our agreement with your health plan. The benefits shown reflect what your plan allows us to provide under that agreement. If you believe you are entitled to add
What are Clinicals?
Clinicals are written records of your medical care. This includes recent appointment notes, test results, or treatments. If your insurance requires clinical documentation, our specialists will work directly with your provider to obtain all of the nec
Do I apply with my spouse’s information since I am covered under their policy?
When applying, please provide policy information for the mother. Even if you and your spouse’s member ID is the same, we require the mother's full name and date of birth to process your order and avoid delays.
Can I apply with my changed last name if it is not changed on my insurance?
To ensure that your motherhood items arrive in a timely manner, you will need to apply with your information as it appears on your insurance. Otherwise, this can cause delays in the verification process.
What do I do if I haven't received an email after applying?
If you have completed the eligibility form, but have not received an email or text response from Aeroflow Breastpumps, check your spam, junk or promotions folders. If you are unable to locate any communication from us, please contact our Customer Car
How do I complete a Coordination of Benefits (COB)?
If you have received communication to complete a Coordination of Benefits (COB), this means that the insurance you provided to us believes you MAY have another insurance OR needs your verbal statement that you don’t. To continue the eligibility proce
Can I still get a breast pump if my insurance only covers one through medical necessity?
If you have been informed that your insurance plan only covers a breast pump under medical necessity, Aeroflow Breastpumps is able to help. The medical necessity requirements that could qualify you for a breast pump include, but are not limited to:.
Will my benefits change if I have new insurance?
Aeroflow Breastpumps works with most insurance plans to provide motherhood items. To check your eligibility through your new insurance, please update your insurance information through your account dashboard or contact our Customer Care team.
What does “Earliest Ship Date” mean?
Your earliest ship date is the soonest your breast pump can ship based on your insurance requirements. Shipment can occur on or after this date once all required documentation is on file, and any plan specific conditions are met, such as reaching a c
What is the "Date of Service" (DOS)?
Date of service refers to the date reflected on your insurance claim, and corresponds to the ship date of your order, not the date your order was placed.