Prescriptions
Can Aeroflow help with obtaining a prescription?
Yes! When you order your breast pump, we will ask for your doctor’s fax number during checkout. We will send a prescription directly to your doctor when you order, or you can download a blank Aeroflow prescription HERE and take it to your doctor dire
Will I need a prescription?
Most insurance plans require a prescription for a breast pump and other motherhood items. If you need a prescription, we will let you know and work directly with your health care provider to get exactly what you need!
Do I need to get the prescription?
No, just provide us with your doctor’s information at checkout, and we will reach out to them for you! Once they sign it and send it back to us, it will drop into your account and we will review it. We are here to make this process as easy as possib
How long does my prescription take to process?
When a doctor faxes us a completed prescription, it can take up to 3 business days to be processed into your account. You can check the status of your prescription right from your My Account dashboard!If it seems like your prescription is taking long
How long does it take to receive a prescription back from my provider?
We fax a prescription to your doctor as soon as you order your motherhood items, but the time it takes for the prescription to be returned varies from doctor to doctor. It depends on how quickly your doctor’s office signs and returns prescriptions. I
I changed my doctor. Can I update it?
To update your doctor’s information, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select “Insurance/Doctor Info" on the left side of your dashboard. Select “CHANGE D
Can I give you the name of the office for the prescription?
Since we are required to send the prescription to a specific doctor, we unfortunately can’t address the prescription with the name of the office. We understand that you may see multiple doctors at that office- this is common! We will just need to add
How long will it take for my prescription to be added to my order once it is uploaded?
Once faxed to us or uploaded, your prescription will take up to 3 business days to process and be reviewed by our team. To check the status of your prescription login to your My Account dashboard. We’ll also send you an email letting you know it's be
How can I upload my prescription?
To upload your prescription, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select “Upload Prescription" on the left side of your dashboard. Select “Choose File”. Clic
My doctor says they never got a fax from you, can you resend it?
Absolutely! We can refax your prescription at any time. Our Customer Care team will verify your doctor’s name and fax number, and send it for you!
My doctor is on the “do not fax” list, how do I get my prescription?
If your doctor is on the “do not fax” list, please download a copy of our blank prescription HERE and take it into your next appointment. Once it’s filled out, you can snap a picture of it and upload it to your online account, or email it to us to up
Why do I need a special prescription form to get my breast pump?
Some insurances, like Texas Medicaid or Louisiana Medicaid, require specific forms for a breast pump to be covered. When you place an order with us, we will automatically send your doctor whichever form is needed – no extra steps required!
Why was my prescription rejected?
Some reasons for prescription rejection include: denial from the doctor, missing info on the prescription, or fax errors that make us unable to read the prescription. These are the most common reasons, but if you would like to know why your prescript
I have Texas Medicaid- why can’t I use a standard prescription?
Texas Medicaid requires us to send a specific form (called a Title XIX form) to your doctor in order to approve a breast pump. If you applied with Texas Medicaid, we will automatically send them the form that is needed – no extra steps required by yo
I have Louisiana Medicaid- why can’t I use a standard prescription?
Louisiana Medicaid requires us to send a specific form to your doctor in order to approve a breast pump. If you applied with Louisiana Medicaid, we will automatically send them the form that is needed – no extra steps required by you!
My insurance requires an attestation, what should I do?
Some insurance plans may ask for an attestation. An attestation is a signed document that confirms the information you’ve provided is correct. Depending on your insurance plan, the form may need to be completed by you or your medical provider. It may
I was notified my prescription was approved, why has my item not shipped?
There are a few reasons why an item you ordered may have not shipped yet. Some reasons may include insurance requirements, prior authorization, or additional forms needed. You can check the status of your order on your My Account dashboard. If you ar