How can I check the status of my out-of-pocket order?Updated a month ago

Items ordered out-of-pocket do not have a tracker. This is because some insurance plans require special documents or specific shipment dates. Items you purchased out-of-pocket are processed for shipment by our warehouse after you place your order. You will receive an email with tracking information when your out-of-pocket items ship. 

To see all of your orders, follow these steps:

1. Select “Sign-In” on the top right of the website

2. Login with your phone number or email and password

3. Select “View Orders & Receipts" on the left side of your dashboard

You will see orders placed through both insurance and out-of-pocket. 

If you have questions about your order, our Customer Care team is here to help!