Placing Your Order
How do I create a password to order?
If you're signing in through the link in your email for the first time, you will need to create a password. If the option to receive a one-time passcode by phone is not working, select “Forgot Password” on the sign-in page. We will send you an email
Why does my curated shop show fewer benefits than I expected?
Every insurance plan is a little different, and the benefits we show are based on what your plan allows us to provide. We’ll show you the benefits available to you through Aeroflow in your online account. If you think your plan should cover more, we’
What breast pump is right for me?
Choosing a breast pump can feel overwhelming, and there is not one pump that is right for everyone. We’re here to help you find an option that fits your needs. Our Best Breast Pumps of 2026 guide reviews different breast pumps and features. Still not
Why does the pump I want have an extra cost?
Your insurance covers a standard breast pump at $0. Some fancier or wearable pumps cost more than what insurance pays — that's the "upgrade fee." You can always pick a $0 pump if you'd rather not pay anything extra. We'll show you all your options!
Why does my breast pump show as full price in my cart?
If you choose a breast pump that is fully covered by your insurance, but your cart shows full price, first, clear your cart. Then, log out of your account and log back in using the link in the email you received from us. If your breast pump still sho
Why is my breast pump upgrade fee different from someone else’s?
Insurance plans have different amounts they allow for breast pumps. Because of this, your upgrade fee may be different from someone else’s, even if you choose the same breast pump. Your upgrade fee is based on the coverage and rates set by your insur
Will my insurance reimburse me for the upgrade fee?
Many insurance plans only cover breast pumps up to the amount they allow under your plan. This means your insurance may not cover the full cost of an upgrade. Because every insurance plan is different, we recommend contacting your insurance provider
How do I check the status of my order?
We know how important your breast pump is to your care, and we want to make sure you always know what to expect. You can check your order status at any time through your My Account dashboard. Your account will show your order status, any steps you ne
How can I check the status of my out-of-pocket order?
Items ordered out-of-pocket do not have a tracker. This is because some insurance plans require special documents or specific shipment dates. Items you purchased out-of-pocket are processed for shipment by our warehouse after you place your order. Yo
What forms of payment do you accept?
Aeroflow Breastpumps accepts payments via:. Credit and debit card. PayPal. Amazon Pay. FSA & HSA. Payment plans through Affirm.
Can I use my HSA or FSA to pay for a breast pump upgrade or accessories?
Yes! Aeroflow Breastpumps accepts HSA and FSA as a payment method for eligible purchases. Every HSA and FSA plan has its own rules about what’s covered. If you have questions about what your place allows, we recommend checking with your HSA or FSA pr