How do I fix a Coordination of Benefits (COB) issue?Updated a month ago

If we’ve asked you to complete a coordination of benefits (COB), your insurance thinks you may have another insurance plan or needs you to confirm that you don’t.

To update your information, call the Member Services number on the back of your insurance card. Let them know you’ve been contacted about a coordination of benefits issue, they’ll walk you through what to do.

Once you’ve completed the process, reply to the email you received or contact our Customer Care team so we can continue checking your eligibility.