Insurance Verification
What should I do if I haven't received an email after applying?
If you’ve completed the eligibility form but haven’t received an email or text from Aeroflow Breastpumps, check your spam, junk, and promotions folders first. If you're still unable to find an email, please follow these steps:. Select “Sign-In” on th
There’s a problem with my insurance, what do I do?
This usually happens when the info on file doesn't match your insurance card perfectly, but we are here to walk you through it! Double-check that your name, member ID, and group number are all correct. Update your insurance on your My Account das
How do I update my new insurance?
To update your insurance, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select “Insurance/Doctor Info” on the left side of your dashboard. Select “EDIT” under “Primar
How do I fix a Coordination of Benefits (COB) issue?
If we’ve asked you to complete a coordination of benefits (COB), your insurance thinks you may have another insurance plan or needs you to confirm that you don’t. To update your information, call the Member Services number on the back of your insuran
Can I get a breast pump if my insurance requires medical necessity?
Yes! If your insurance only covers a breast pump when it’s medically necessary, we may still be able to help. Medical conditions that may qualify include, but aren't limited to:. Premature birth. Multiple births, such as twins or triplets. Serious il
Why does the pump I want have an extra cost when my insurance says it's 100% covered?
Your insurance covers a standard breast pump at $0. Some fancier or wearable pumps cost more than what insurance pays — that's the "upgrade fee.". If your insurance claims that the pump you want is fully covered, call the member services number on th
I received a statement from my insurance. What should I do?
Most statements from your insurance are called an “Explanation of Benefits” (EOB). An EOB shows how your insurance processed your claim and what they paid. Your insurance sends you an EOB each time they process a claim. If your insurance was active a
I have new insurance, but it won’t be active until later. Can I use it to apply for my pump?
To help avoid delays, please wait until your new insurance is active before using it to apply for your breast pump. If you have insurance that’s active now, you can apply using your current plan. Once your new insurance becomes active, our Customer C
Will my benefits change if I get new insurance?
Your benefits may change when you switch insurance plans. We work with most major insurance plans and can check your eligibility with your new insurance. To update your insurance, please follow these steps:. Select “Sign-In” on the top right of the w