Aeroflow Breastpumps

<p><span style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;" id="isPasted">We&#x2019;re sorry you received the wrong item, and we want to make it right. Our Customer Care team will make sure we get the correct item to you! </span></p>

We’re sorry you received the wrong item, and we want to make it right. Our Customer Care team will make sure we get the correct item to you!

I was sent the wrong item, what do I do?

Order Tracking

Does my insurance cover a breast pump?

How do I get a breast pump through my insurance?

When can I get a breast pump?

How long will it take for my pump to be delivered after I qualify?

Will I need a prescription to apply for a breast pump?

Can I use my secondary insurance to apply?

Do I use my partner’s information to apply if I am on their insurance?

Can I apply with my new last name if my insurance still has the old name?

How can I apply for a hospital-grade breast pump?

Can I get items other than a breast pump through my insurance?

Can I see what I am covered for without applying?

I got my breast pump through a different company, can I apply for replacement parts?

How does the Affordable Care Act help me get a breast pump?

I’ve applied for a breast pump, but I haven’t received an email

Do I have an account?

Applying for a Breast Pump

What should I do if I haven't received an email after applying?

There’s a problem with my insurance, what do I do?

How do I update my new insurance?

How do I fix a Coordination of Benefits (COB) issue?

Can I get a breast pump if my insurance requires medical necessity?

Why does the pump I want have an extra cost when my insurance says it's 100% covered?

I received a statement from my insurance. What should I do?

I have new insurance, but it won’t be active until later. Can I use it to apply for my pump?

Will my benefits change if I get new insurance?

Insurance Verification

How do I create a password to order?

Why does my curated shop show fewer benefits than I expected?

What breast pump is right for me?

Why does the pump I want have an extra cost?

Why does my breast pump show as full price in my cart?

Why is my breast pump upgrade fee different from someone else’s?

Will my insurance reimburse me for the upgrade fee?

How do I check the status of my order?

How can I check the status of my out-of-pocket order?

What forms of payment do you accept?

Can I use my HSA or FSA to pay for a breast pump upgrade or accessories?

Placing Your Order

I want a different breast pump, can I cancel or change my order?

Can I cancel my order if it has already shipped?

My order is taking too long, can I cancel?

I received an email that I might owe a co-pay, can I cancel my order?

Can I cancel my order from My Account dashboard?

Can I cancel part of my order and leave the rest?

Can I return or exchange my breast pump?

Can I return my socks or belly band if I don’t want to pay the co-pay?

Do I need to select E0603 or E0604 on my Aeroflow Rx form?

How do I send in my prescription?

Changing or Canceling Orders

Can Aeroflow help with obtaining a prescription?

Will I need a prescription?

Do I need to get the prescription?

How long does my prescription take to process?

How long does it take to receive a prescription back from my provider?

I changed my doctor. Can I update it?

Can I give you the name of the office for the prescription?

How long will it take for my prescription to be added to my order once it is uploaded?

How can I upload my prescription?

My doctor says they never got a fax from you, can you resend it?

My doctor is on the “do not fax” list, how do I get my prescription?

Why do I need a special prescription form to get my breast pump?

Why was my prescription rejected?

I have Texas Medicaid- why can’t I use a standard prescription?

I have Louisiana Medicaid- why can’t I use a standard prescription?

My insurance requires an attestation, what should I do?

I was notified my prescription was approved, why has my item not shipped?

Prescriptions

What are clinicals?

Why do I need clinicals?

Why were my clinicals not accepted?

What do I need to do if my insurance requires Prior Authorization?

What happens if Prior Authorization is denied?

Clinicals and Prior Authorization

My order says “preparing” but it hasn’t shipped yet.

My order shipped, but I never received it.

My tracking hasn’t moved in a while – what do I do?

I only received part of my order.

I need my items urgently, can you rush my order?

My item is out of stock, when will it ship?

My item arrived damaged.

How do I track my order?

My Account dashboard shows that all of my required documents have been received, why has my order not shipped?

Why does my eligible ship date keep moving?

My address changed, can I update it for future orders?

My address changed, my order has already shipped, can I change it?

How can I update my due date?

How do I get a copy of my proof of purchase?

Can I get more than one insurance-covered kit per month?

Can I get 2 different flange sizes in one kit?

I received the wrong replacement parts – what do I do?

I ordered Spectra parts, but the kit I received is not a Spectra brand.

When can I start receiving replacement parts?

How often can I receive replacement parts?

I don’t need a full kit, can I order the piece I want?

Can I receive replacement parts for a pump I didn’t order through Aeroflow?

What comes in my replacement part kit?

I am having trouble ordering a kit of replacement parts online.

Can I get a different size flange?

My parts are out of stock, when will they ship?

If I miss a month, can I get two kits next month?

I don’t need parts anymore – how do I stop receiving shipments?

How do I order replacement parts?

Can I get replacement parts if I didn’t get my pump through Aeroflow?

Can I wash my replacement parts in the dishwasher?

Can you change my flange size in your system so my auto-orders are correct?

Can you help me find my flange size?

Replacement Parts

Does my insurance cover milk storage bags?

How many milk storage bags does my insurance cover?

How do I change the type of milk storage bags I receive?

When can I order milk storage bags?

Can I get an order of milk storage bags with my pump?

My insurance says they will cover more milk storage bags

When can I reorder milk storage bags?

I received a bill for milk storage bags that I thought were covered

Milk Storage Bags

If I am eligible for lactation classes am I also eligible for nutrition classes?

How do I know if I am eligible for nutrition classes?

Can I be eligible for both lactation and nutrition classes?

Can I schedule a nutrition class bundle?

Why am I unable to see nutrition classes in my curated shop?

Can I schedule nutrition and lactation classes at the same time?

Where can I schedule nutrition classes?

Nutrition Classes

Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

I was sent the wrong item, what do I do?Updated a month ago