Order Tracking
I was sent the wrong item, what do I do?
We’re sorry you received the wrong item, and we want to make it right. Our Customer Care team will make sure we get the correct item to you!
My order says “preparing” but it hasn’t shipped yet.
Normally, preparation for shipment takes 1-2 business days. If it has taken longer than normal, there could be something holding up your order. Our Customer Care team will see what the problem is!
My order shipped, but I never received it.
We know how important motherhood items are, so want to make sure your order arrives in a timely fashion! If your order has taken more than 7 business days to arrive after processing, please let us know! We would be happy to reship it for you.
My tracking hasn’t moved in a while – what do I do?
If you notice your order hasn’t moved in a while, our Customer Care team will see what’s holding it up! It’s possible that we may need to reship it, which we will be happy to do if needed!
I only received part of my order.
We’re so sorry to hear you haven’t yet received everything you ordered! There are multiple reasons all of your items may not have shipped yet, including insurance requirements, eligible ship dates, or stock issues. Our Customer Care team will let you
I need my items urgently, can you rush my order?
We have options for overnight and two-day shipping! If you're interested in rushing your order, our Customer Care team will go over your options
My item is out of stock, when will it ship?
We are so sorry for the delay in getting your item to you! As stock comes in, we will be fulfilling orders as quickly as we can. If you’d like a status update of your order, our Customer Care team is here to help. Thank you for your patience!
My item arrived damaged.
We want to make sure your motherhood items arrive safe, clean, and ready to use! If you receive a package that has been damaged in shipping, we would be more than happy to reship it for you free of charge.
How do I track my order?
When your order ships, we will send you an email and update your My Account dashboard with a tracking number so you know exactly where your order is! Please allow 24 hours for tracking to update once your item ships.
My Account dashboard shows that all of my required documents have been received, why has my order not shipped?
We understand how frustrating it can be to wait longer than expected for your motherhood items, so we would love to help you troubleshoot and find out why your order hasn’t shipped yet! There are multiple reasons this may be happening, and our Custom
Why does my eligible ship date keep moving?
It may be that we are missing something your insurance requires before we can ship out your item. To check the status of your order, login and check your My Account dashboard. Still not seeing what you’re looking for? Our Customer Care team will revi
My address changed, can I update it for future orders?
Absolutely! To update your address, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select “Address Book" on the left side of your dashboard. Locate your “Default Shipp
My address changed, my order has already shipped, can I change it?
If your order has already shipped, it will be delivered to the address that was on file when it was sent out. However, we can reship it to your new address! Our Customer Care team will update your address on file and reship your order.
How can I update my due date?
To update your estimated due date on file, you can select the “MY DUE DATE HAS CHANGED” button on the pink banner at the top of your My Account dashboard. If you do not see this, please follow these steps:. Select “Sign-In” on the top right of the we
How do I get a copy of my proof of purchase?
To download your proof of purchase, please follow these steps:. Select “Sign-In” on the top right of the website. Login with your phone number or email and password. Select “View Orders & Receipts" on the left side of your dashboard. Locate the order